Terms of Service

These Terms form an agreement between us and the business or organisation on whose behalf Turbo PPC is used (the "Customer"). By creating an account, accepting an invitation, or using the Service, you confirm that you are at least 18 years old and authorised to bind the Customer.

The Service is offered only for business use. If an order form or other written agreement between us and the Customer conflicts with these Terms, that agreement takes priority to the extent of the conflict.

Turbo PPC provides tools for agencies to manage paid-media workspaces, clients, connected accounts, reporting, strategies, campaigns, data and automations across supported advertising, commerce, analytics and related platforms. Available features vary by configuration and may change over time.

While the Customer is authorised to use the Service, we grant it a limited, non-exclusive and non-transferable right to use the Service for its internal business operations.

The Service may connect to third-party platforms, such as Google or Meta, through supported APIs, OAuth flows or other authorised methods. The Customer must only connect accounts and use data that it and its users are authorised to access, and must obtain any required permission from clients and account owners.

Connected platforms are governed by the Customer's separate agreements with those providers. The Service depends on their availability, permissions and policies. We are not responsible for acts, outages, suspensions or changes within a provider's control, except to the extent that resulting loss is caused by our own breach of these Terms.

Authorised users may configure, enable or confirm actions affecting connected accounts. Depending on the selected feature, the Service may read, sync or analyse data and create, update, pause or otherwise manage configured resources.

Once an automation is enabled, it may run on a schedule or in response to configured events without a user confirming every individual action. The Customer is responsible for reviewing its configuration before enabling it, monitoring account activity and outputs, and disabling any automation that should no longer run.

Advertising and commerce platforms involve factors outside our control. We do not guarantee performance, revenue, return on ad spend, product or account approval, or any other commercial result.

Optional AI-assisted features may send instructions, content and relevant workspace data to third-party AI providers to produce suggestions or outputs. The Customer must not submit unnecessary secrets or sensitive personal information to those features.

AI output may be incomplete or inaccurate. The Customer must review it and remains responsible for decisions and actions taken from it.

The Customer retains its rights in information and materials submitted to the Service or obtained from connected platforms on its behalf ("Customer Data"). The Customer authorises us to host, copy, use and transmit Customer Data only as needed to provide, support, maintain and secure the Service, comply with law, and carry out authorised instructions.

The Customer confirms that it may lawfully provide and instruct us to process Customer Data. Our Privacy Policy explains how we handle personal information.

Where the Customer is a controller and we process personal data in Customer Data on its behalf, these paragraphs form the parties' data-processing terms. Processing lasts for the service relationship and the limited deletion and backup period afterwards. Its subject matter, nature and purpose are hosting, storing, retrieving, organising, analysing, synchronising and reporting on Customer Data and carrying out the Customer's configured instructions through the Service.

The personal-data types and data-subject categories depend on what the Customer chooses to connect or submit. They may include account and online identifiers, business contact details, roles and permissions, advertising, campaign, catalogue, conversion, support and audit information relating to the Customer's users, clients, prospects, customers, website or app users, and connected-platform users. The Customer determines the permitted scope and instructions, remains responsible for a lawful basis and required notices, and retains all controller rights and obligations.

We will process that personal data only on the Customer's documented instructions, including for international transfers, unless applicable law requires otherwise, in which case we will notify the Customer before processing unless the law prohibits notice. We will ensure authorised personnel are bound by confidentiality, maintain measures appropriate under Article 32 of the UK GDPR, and immediately tell the Customer if, in our opinion, an instruction infringes applicable data-protection law.

The Customer gives general written authorisation for us to use subprocessors needed to provide and secure the Service. We will give reasonable prior notice of an intended addition or replacement so the Customer can object on reasonable data-protection grounds, require each subprocessor to protect the data on materially equivalent terms, and remain responsible for its processing as required by law.

Taking account of the processing and information available to us, we will reasonably assist the Customer with data-subject requests and its duties under Articles 32 to 36 of the UK GDPR, including security, personal-data breaches, impact assessments and prior consultation. We will notify the Customer of a personal-data breach without undue delay. At the end of the relevant Service, we will, at the Customer's choice, delete or return the personal data and delete copies unless law requires retention; protected backups may remain until their ordinary deletion cycle and will not be restored except for recovery.

We will provide information reasonably needed to demonstrate compliance with these obligations and allow and contribute to reasonable audits or inspections by the Customer or its mandated independent auditor. Audits must normally be requested on reasonable notice, protect other customers and confidential systems, and occur no more than once a year unless a regulator, security incident or reasonable evidence of non-compliance justifies more; the Customer bears reasonable costs beyond information we make generally available.

The Customer and its users must not use the Service unlawfully, infringe third-party rights, breach connected-platform policies, submit data without appropriate authority, introduce malicious code, disrupt or overload the Service, bypass security, or access another customer's data.

Users must not scrape or reverse engineer the Service except to the extent expressly permitted by applicable law. The Customer must protect credentials, maintain accurate access permissions and promptly remove access that is no longer required.

We and our licensors retain all rights in the Service, software, design and documentation. These Terms do not transfer ownership of the Service or Customer Data between the parties.

Each party will use reasonable care to protect the other's confidential information and use it only for the relationship covered by these Terms. Disclosure is permitted to personnel, providers and professional advisers who need it and owe suitable confidentiality duties, or where required by law.

We may suspend access where reasonably necessary to address a security risk, suspected unlawful use, material breach, connected-platform restriction or legal requirement. Where practicable, we will give notice and an opportunity to remedy the issue.

The Customer may stop using the Service and disconnect connected platforms at any time. When access ends, the right to use the Service ends, enabled automations should be disabled, and Customer Data is handled under the Privacy Policy and any separate written agreement.

We will provide the Service with reasonable care and skill, but do not promise that every feature will always be available, uninterrupted or error-free, or that third-party data will always be complete or accurate.

We may update the Service and these Terms as features, connected platforms, law or operating requirements change. We will give reasonable notice of material changes through the Service or by email. Continued use after an updated version takes effect constitutes acceptance.

Except for obligations stated in these Terms and warranties that cannot lawfully be excluded, the Service is provided without additional express or implied warranties.

Neither party will be liable for indirect or consequential loss. We will not be liable for loss caused solely by a connected platform, the Customer's configuration or instructions, unauthorised access for which the Customer is responsible, or events outside our reasonable control.

Where the Customer pays for the Service, our total aggregate liability arising from it will not exceed the fees paid or payable for the Service during the 12 months before the event giving rise to the claim. Where the Service is provided without charge, we remain responsible for direct loss that was reasonably foreseeable and caused by our breach, subject to the other provisions of these Terms.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

If any provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. No person other than the parties has a right to enforce these Terms.

These Terms and disputes arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.